Overview

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Our expert team of SAP Basis consultants provides around-the-clock SAP Basis services.

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OUTSOURCING SAP BASIS SUPPORT ADMINISTRATION:

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• SAP Basis build and implementation

• OS, DB, and application administration

• Full service help desk support

• 24/7 system monitoring of the SAP application and infrastructure

• 24×7 support on production systems

• 100% Client based team of consultants and a client manager

• Flexible service levels

• Support entire environment or a single landscape

• Customized reporting capabilities

• Problem Resolution for application performance, process execution, and application errors

• Server monitoring (Enterprise, Deployment, and Web) to ensure applications are running properly

• Performance Tuning and monitoring for key business processes and peak cycles

• Back-up and recovery of the full SAP applications or specific components

• Database & SAP Basis administration of the physical database structures and objects

• Strategic software usage to exploit the use of managed systems and technology

• Proactive capacity planning based on user growth, system capability, and service levels

• Technology release and tools upgrades as a standard offering

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SLA-BASED MONITORING AND PROACTIVE SERVICES

Where organizations already have internal Basis staff but require additional Basis expertise, ITWIX offers SLA-based Monitoring and Proactive Services. Proactive services addresses avoidable problems, such as a database table reaching its maximum size. Proactive services can detect the issue before it brings the system down and administer a fix to avoid any impact on system performance or availability.

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HANA DATABASE MIGRATIONS

ITWIX has performed HANA database migrations for many SAP customers. Our Basis experts will ensure a smooth, pain-free migration to SAP’s HANA platform.

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EHP UPDATES AND UPGRADES

Your system is out of date, but your Basis staff are too busy? We take the hassle out of EHP updates and upgrades. Significant upgrades can be performed seamlessly.

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S/4 HANA MIGRATIONS AND INSTALLATIONS

Considering a migration to S/4 HANA? We’ll give you the straight goods on what you need to know before you begin your migration planning. We are also an SAP Reseller, so can provide license costs and make you aware of any additional costs.

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SECURITY AND AUTHORIZATIONS

Within our Basis team, a select group of our staff are Security and Authorization experts. We’ve performed security audits for many customers, including working with internal teams on SOX compliance and other audits.

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BW BASIS SERVICES

BW Basis services requires specialized expertise. Our team of BW Basis experts have been installing, monitoring and servicing customers’ BW installations for over years.

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SAP BASIS NICHE SERVICES

SAP Net Weaver Implementation & Upgrade
Solution Manager Implementation & Upgrade
DR Server Strategy
Backup Strategy
Archiving
System Monitoring & Performance
Security & Authorization Review

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WITH ITWIX YOU CAN EXPECT:

24×7 direct access to the largest team of SAP technical consultants
Affordable, fixed price support without offshore staffing
State-of-the-art tools and expert staff