SAP Basis Support
We help you empower your business with SAP software technologies
Our expert team of SAP Basis consultants provides around-the-clock SAP Basis services.
OUTSOURCING SAP BASIS SUPPORT ADMINISTRATION:
SAP Basis build and implementation
OS, DB, and application administration
Full service help desk support
24/7 system monitoring of the SAP application and infrastructure
24×7 support on production systems
100% Client based team of consultants and a client manager
Flexible service levels
Support entire environment or a single landscape
Customized reporting capabilities
Problem Resolution for application performance, process execution, and application errors
Server monitoring (Enterprise, Deployment, and Web) to ensure applications are running properly
Performance Tuning and monitoring for key business processes and peak cycles
Back-up and recovery of the full SAP applications or specific components
Database & SAP Basis administration of the physical database structures and objects
Strategic software usage to exploit the use of managed systems and technology
Proactive capacity planning based on user growth, system capability, and service levels
Technology release and tools upgrades as a standard offering
SLA-BASED MONITORING AND PROACTIVE SERVICES
Where organizations already have internal Basis staff but require additional Basis expertise, ITWIX offers SLA-based Monitoring and Proactive Services. Proactive services addresses avoidable problems, such as a database table reaching its maximum size. Proactive services can detect the issue before it brings the system down and administer a fix to avoid any impact on system performance or availability.
HANA DATABASE MIGRATIONS
ITWIX has performed HANA database migrations for many SAP customers. Our Basis experts will ensure a smooth, pain-free migration to SAP’s HANA platform.
EHP UPDATES AND UPGRADES
Your system is out of date, but your Basis staff are too busy? We take the hassle out of EHP updates and upgrades. Significant upgrades can be performed seamlessly.
S/4 HANA MIGRATIONS AND INSTALLATIONS
Considering a migration to S/4 HANA? We’ll give you the straight goods on what you need to know before you begin your migration planning. We are also an SAP Reseller, so can provide license costs and make you aware of any additional costs.
SECURITY AND AUTHORIZATIONS
Within our Basis team, a select group of our staff are Security and Authorization experts. We’ve performed security audits for many customers, including working with internal teams on SOX compliance and other audits.
BW BASIS SERVICES
BW Basis services requires specialized expertise. Our team of BW Basis experts have been installing, monitoring and servicing customers’ BW installations for over years.
SAP BASIS NICHE SERVICES
SAP Net Weaver Implementation & Upgrade
Solution Manager Implementation & Upgrade
DR Server Strategy
System Monitoring & Performance
Security & Authorization Review
WITH ITWIX YOU CAN EXPECT:
24×7 direct access to the largest team of SAP technical consultants
Affordable, fixed price support without offshore staffing
State-of-the-art tools and expert staff